Endoscopy Department Transformation 2018-2019

Designers: Philips Experience Design, Eindhoven, The Netherlands
Client: Philips Experience Design, Eindhoven, The Netherlands

Optimization of the entire end-to-end endoscopy experience from the moment a patient is scheduled to their follow-up call post-procedure. A seamless workflow, patient flow, and service delivery strategy was co-created with staff and supported by a spatial environment design of the department. Intelligent zoning of procedure and scope cleaning rooms improves safety and staff performance while reducing travel distance. Dedicated prep bays with tunable ambient light canopies enhance patient privacy and comfort and help create a unique experience for patients in a highly competitive market.